Table of Contents

Module One: Getting Started

Module Two: What is Emotional Intelligence?

Module Three: Skills in Emotional Intelligence

Module Four: Verbal Communication Skills

Module Five: Non-Verbal Communication Skills

Module Six: Social Management and Responsibility

Module Seven: Tools to Regulate Your Emotions

Module Eight: Gaining Control

Module Nine: Business Practices (I)

Module Ten: Business Practices (II)

Module Eleven: Making an Impact

Module Twelve: Wrapping Up

IAPPD CEIE Training materials includes

  • Instructor Guide
  • Training Manual
  • Power Point Slides
  • Icebreakers
  • Activities and Exercise Files
  • Quick Reference Sheets

 All files are in Microsoft Office format and can be easily customized.