IAPPD CCSE Training materials includes
- Instructor Guide
- Training Manual
- Power Point Slides
- Icebreakers
- Activities and Exercise Files
- Quick Reference Sheets
 All files are in Microsoft Office format and can be easily customized.
$150.00
Table of Contents
Module One: Getting Started.
Module Two: Who We Are and What We Do.
Module Three: Establishing Your Attitude.
Module Four: Identifying and Addressing Customer Needs.
Module Five: Generating Return Business.
Module Six: In-Person Customer Service.
Module Seven: Giving Customer Service over the Phone.
Module Eight: Providing Electronic Customer Service.
Module Nine: Recovering Difficult Customers.
Module Ten: Understanding When to Escalate.
Module Eleven: Ten Things You Can Do to WOW Customers Every Time.
Module Twelve: Wrapping Up.
