Certificate Program Objectives

1. Understand the principles of Lean Management and its application in the service sector
2. Identify waste and inefficiencies in service processes & how to optimize process efficiency using Lean tools
3. Explore the usage & Applications of Business Process Re-Engineering.
4. Learn how to analyze and redesign business processes for improvement
5. Understand the Six Sigma methodology and its role in quality management.
6. Learn techniques for controlling variation in processes.

By gaining this certificate, trainees will be equipped with a comprehensive understanding of Lean Management principles and their application in the service sector, enabling them to identify and eliminate waste and inefficiencies in service processes. They will gain practical skills in optimizing process efficiency using Lean toolkits and will explore the usage and applications of Business Process Re-Engineering. Additionally, trainees will learn how to analyze and redesign business processes for continuous improvement. They will also grasp the Six Sigma methodology, understanding its critical role in quality management, and acquire techniques for controlling variation in processes, ultimately empowering them to drive operational excellence within their organizations.